A friend urged me to share with you this little story...
Just before the Chinese New Year's eve weekend, the diamond embedded on my wife's wedding band dropped out and was never to be found. So today, we went to the Wisma Atria's Lee Hwa Jewelery branch, where we initially purchased our wedding band, to get it fixed.
To our delight, they offered to replace the diamond free-of-charge, without us explaining to them why they should do so. However, it will most likely take between two to three months to find another diamond which has the same 4 C's - small carat, but rare for the color, clarity and cut combined. Furthermore, they offered to clean all the bling bling we had on us, for free. That included a pendant which wasn't from Lee Hwa.
Although I am a little disappointed with the workmanship, I am certainly satisfied with their service this time round. Hope they will not take too long to get back to us, and prove that it is worth going back to them again. Well... do stay tune. ;p
Just before the Chinese New Year's eve weekend, the diamond embedded on my wife's wedding band dropped out and was never to be found. So today, we went to the Wisma Atria's Lee Hwa Jewelery branch, where we initially purchased our wedding band, to get it fixed.
To our delight, they offered to replace the diamond free-of-charge, without us explaining to them why they should do so. However, it will most likely take between two to three months to find another diamond which has the same 4 C's - small carat, but rare for the color, clarity and cut combined. Furthermore, they offered to clean all the bling bling we had on us, for free. That included a pendant which wasn't from Lee Hwa.
Although I am a little disappointed with the workmanship, I am certainly satisfied with their service this time round. Hope they will not take too long to get back to us, and prove that it is worth going back to them again. Well... do stay tune. ;p
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