Fresh from the " fire-fighting " in office yesterday for my colleague via phone support, it was my turn to go on site for user support today. Although it wasn't my first time I did user support, it was the first time alone. And boy was it tough... Perhaps it would had been easy for my experienced colleagues, but for me, it was my first taste of fending for myself, solving the problems on the spot, and responding to the users' needs. There was a bad omen early in the morning on what was waiting for me. An accident on KJE after Pioneer North exit had caused a massive jam all the way to BKE. A 30min cab journey to site from home, took almost an hour. Although I was not physically there yet, the problem managed to find me in the form of phone call from the users. When I reached, I bounced around the different sites to understand what was going wrong as I was not too sure where the different group of users were. Yes, thats the problem when you have 4 sets of servers, ie. 4...
_Mo.feelings. _Mo.life. _Mo.blog.